fensa double glazing logo

FENSA is set up by the double glazing industry

telephone

020 7645 3700
FAX 020 7407 8307

Here is some of the most recent feedback submitted to us
by FENSA Registered Businesses and homeowners:

Wow - what fantastic assistance. Thank you so very much! My dealings with both you and FENSA have been truly excellent - if only all organisations were as efficient, and their people so pleasant and helpful.

Gill & Doug Stormont, Reading

'Brilliant.... Excellent workmanship and installation.. took away all old windows and rubbish... price very good and customer service first rate. I recommend to anyone.'

Gordon Jackson, Homeowner, Lincoln

'I did not know about the Building Regulations until my local installer gave me advice about it. I do not want my windows replaced yet but I am thinking about it for next year. The FENSA installer was very helpful, taking the time to explain things to me, without making me feel obliged that I should buy from him. He even pointed out the FENSA website where I can search for a list of local FENSA installers for when I am ready to buy new windows.'

Mrs Sue Li, Homeowner, Amersham

'In this day of people only complaining about this and that, I though I would write to you about one of your staff members. I had to contact your office today regarding a particularly awkward customers of ours which we had made an error on her FENSA certificate, totally our fault, not yours. I spoke to your staff on the FENSA helpline about our mistake and she was able to rectify the problem for us, thus leading me to write you a letter of thanks and gratitude to one of your staff. She is a credit to your department. I thank you for employing such good quality staff and would ask that you relay my warmest thanks to her for her expertise. In our so called modern society people are too eager to complain about things that are not right but are normally slow to acknowledge the nicer things when they happen.'

Steve Hewgill, Director, Weruwise, East Sussex

'I would like to take the opportunity to thank FENSA for the exceptional level of service you have provided me in the application process. I was finding myself a little confused with the process and your patience and guidance was most helpful.'

Jon Kidd, For Sidney Ltd, Perth

'I recently used one of your registered companies to replace all the windows and doors in my property. The final outcome was more than satisfactory; in fact I am extremely pleased with the quality and finish of the doors and windows so it is only fair that I take the time to drop you a note. The cost was a pleasant surprise considering the high quality of the units that were installed. The upheaval during our work was minimal with no subsequent reparation needed.'

Clive Cowie, Ponteland, Newcastle Upon Tyne